The in-human touch

A recent article in the CII's latest edition of the "The Journal" describes the benefits of using of robots in the insurance industry eg improving efficiencies and effectiveness, improving risk selection and assessment. The use of robots is clearly inevitable in business but at what point do we (society, globally) question the ethical use of robots to replace the human workforce and the social and economic consequences of this. The article states AI could replace 30-80% of all current jobs in the insurance industry in the next five to 20 years.

We can rejoice in the creativity and imagination of the human mind but just because we have the capability now to do certain things it doesn't mean we should. Where is the global check in our competitive world to these developments? Should there be international standards, and if they already exist, how are they being applied and monitored from an ethical point of view.?