Today (April Fool's day) the new Competition and Markets Authority (CMA) officially takes over from the Office of Fair Trading. It is tasked with consumer powers to tackle market wide consumer problems or issues affecting consumers' ability to make choices.Hopefully we're going to see it get serious about this over the coming years, championing the fair treatment of customers and transparency (this blog's focus) and indeed Alex Chisolm, the CMA CEO, has already talked about the need for more "openness and accountability".
Alex Chisolm has also stated that the CMA reaffirms its " commitment to active use of our consumer powers where they will have maximum impact and serve the best interest of consumers".Let's hope it does have an impact on the unethical tomfoolery that so many consumers still have to put up with.
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