tag:blogger.com,1999:blog-20611174155670848442024-03-13T21:03:52.697-07:00Everyday Business EthicsJudith Corkhttp://www.blogger.com/profile/07335039175255803390noreply@blogger.comBlogger125125tag:blogger.com,1999:blog-2061117415567084844.post-28703398817528914322017-04-26T02:46:00.005-07:002017-04-26T02:52:38.854-07:00A balanced diet improves decision makingJust in the same way that one food group won't keep you healthy neither will one news group help you make the best decisions. This is one of the suggestions from the <a href="https://courses.edx.org/courses/course-v1:MichiganX+teachout.2x+1T2017/courseware/4ede01db8d3a49debfdf434ed29c0ddb/6405ad5a06ea4699afc37a905d66c28b/" target="_blank">EdX</a> "Teach-out" course held over the weekend on "Fake news, facts and alternative facts".<br />
<br />
The course highlighted a number of logical fallacies and cognitive biases including:<br />
"group bias"- a bias towards people who think like us<br />
"strawman fallacy"- an oversimplification of the other side's view which is then easier to reject without full understanding<br />
"bandwagon fallacy" - because lots of people believe something then it must be true.<br />
So, to ensure that we all successfully counter our own biases and make better decisions, we need to actively seek out different views,opinions and a variety of perspectives as well as being open to challenge and being prepared to change our minds. <br />
While this may seem to only apply in the political arena the recommendations are relevant to the world of business ethics which is simply about decision making too. Taking the time to check out the view of the stakeholders in your organisation and really understanding their perspectives will help build relationships, support for ideas and ensure your decision making is based on the firmest foundations.Judith Corkhttp://www.blogger.com/profile/07335039175255803390noreply@blogger.com0tag:blogger.com,1999:blog-2061117415567084844.post-90997282592436006832017-04-10T03:24:00.000-07:002017-04-10T03:24:18.738-07:00Blowing the whistle on the "Barclay's Way".<!--[if gte mso 9]><xml>
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<span style="font-family: "Times New Roman",serif; font-size: 14.0pt; mso-bidi-font-weight: bold; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">The best way to deliver a change strategy within an organisation is to get the full
support and backing from the CEO and the Board.<span style="mso-spacerun: yes;"> </span>The banks and financial services industry
generally have been working hard to put strategies in place to change their
cultures and conduct to rebuild trust in the sector and their organisations.
Barclays had also set on this path with its values of “respect, integrity,
service, excellence and stewardship and its “Barclay’s Way”. </span></div>
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<span style="font-family: "Times New Roman",serif; font-size: 14.0pt; mso-bidi-font-weight: bold; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><span style="mso-spacerun: yes;"> </span>Page 20 of the “Barclay’s Way” document is
about “speaking up and raising concerns”. It states that employees need
“courage to challenge actions” and that they need to “act with the highest
standards of integrity and honesty in all that they do”. It is likely to be quite confusing for the employees of Barclays to discover that their
CEO, Jes Staley, hasn’t complied with the letter or spirit of this policy as he investigated who spoke out about a senior manager, doing extensive
damage to the trust of stakeholders (or reinforcing what many still think, “one
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<span style="font-family: "Times New Roman",serif; font-size: 14.0pt; mso-bidi-font-weight: bold; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">The Board has cut Staley’s variable compensation
as punishment and there is now an investigation into the systems, control and
culture of the organisation by the regulators. This example surely builds the
business case for ethical decision making as the costs are just too high, both
personally and organisationally, to just pay lip service to such an important issue . To quote the
Barclay’s Way further “sometimes the actions of a few may put our reputation at
stake”.<span style="mso-spacerun: yes;"> </span>The CEO has proved this is the
case. It is a shame that he didn’t also take their "stewardship" value more seriously ie being passionate about leaving things better than he found them”.</span></div>
Judith Corkhttp://www.blogger.com/profile/07335039175255803390noreply@blogger.com0tag:blogger.com,1999:blog-2061117415567084844.post-32278623983696346822017-03-14T07:34:00.001-07:002017-03-14T07:34:51.483-07:00Is the drop in CEO credibility due to too much spin?The 2017 Edelman Trust Barometer revealed that employees are more trusted as spokespeople for a company than the CEO on a range of subjects eg financial performance (38% v 20%), treatment of employees/customers (53% v 17%) etc. "What can CEOs do about this?" was a question asked at a webinar held by the Institute of Business Ethics today. The answer included CEOs acknowledging that spin can be damaging to trust building. This comment might suggest that CEOs need to re-think the use and role of PR agencies within the communication strategy to stakeholders, investing in long-term openness and truth instead of short-term cover-up and spin perhaps?.Judith Corkhttp://www.blogger.com/profile/07335039175255803390noreply@blogger.com0tag:blogger.com,1999:blog-2061117415567084844.post-55964464436773429732017-01-31T02:39:00.001-08:002017-01-31T02:39:30.486-08:00"Others are doing it" is not a reason but an excuse.<!--[if gte mso 9]><xml>
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Name="List 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="List 4"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="List 5"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="List Bullet 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="List Bullet 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="List Bullet 4"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="List Bullet 5"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="List Number 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="List Number 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="List Number 4"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="List Number 5"/>
<w:LsdException Locked="false" Priority="10" QFormat="true" Name="Title"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Closing"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Signature"/>
<w:LsdException Locked="false" Priority="1" SemiHidden="true"
UnhideWhenUsed="true" Name="Default Paragraph Font"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Body Text"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Body Text Indent"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="List Continue"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="List Continue 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="List Continue 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="List Continue 4"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="List Continue 5"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Message Header"/>
<w:LsdException Locked="false" Priority="11" QFormat="true" Name="Subtitle"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Salutation"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Date"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Body Text First Indent"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Body Text First Indent 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Note Heading"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Body Text 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Body Text 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Body Text Indent 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Body Text Indent 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Block Text"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Hyperlink"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="FollowedHyperlink"/>
<w:LsdException Locked="false" Priority="22" QFormat="true" Name="Strong"/>
<w:LsdException Locked="false" Priority="20" QFormat="true" Name="Emphasis"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Document Map"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Plain Text"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="E-mail Signature"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Top of Form"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Bottom of Form"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Normal (Web)"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Acronym"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Address"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Cite"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Code"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Definition"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Keyboard"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Preformatted"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Sample"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Typewriter"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Variable"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Normal Table"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="annotation subject"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="No List"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Outline List 1"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Outline List 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Outline List 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Simple 1"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Simple 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Simple 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Classic 1"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Classic 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Classic 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Classic 4"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Colorful 1"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Colorful 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Colorful 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Columns 1"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Columns 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Columns 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Columns 4"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Columns 5"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Grid 1"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Grid 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Grid 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Grid 4"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Grid 5"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Grid 6"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Grid 7"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Grid 8"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table List 1"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table List 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table List 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table List 4"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table List 5"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table List 6"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table List 7"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table List 8"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table 3D effects 1"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table 3D effects 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table 3D effects 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Contemporary"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Elegant"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Professional"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Subtle 1"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Subtle 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Web 1"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Web 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Web 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Balloon Text"/>
<w:LsdException Locked="false" Priority="39" Name="Table Grid"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Theme"/>
<w:LsdException Locked="false" SemiHidden="true" Name="Placeholder Text"/>
<w:LsdException Locked="false" Priority="1" QFormat="true" Name="No Spacing"/>
<w:LsdException Locked="false" Priority="60" Name="Light Shading"/>
<w:LsdException Locked="false" Priority="61" Name="Light List"/>
<w:LsdException Locked="false" Priority="62" Name="Light Grid"/>
<w:LsdException Locked="false" Priority="63" Name="Medium Shading 1"/>
<w:LsdException Locked="false" Priority="64" Name="Medium Shading 2"/>
<w:LsdException Locked="false" Priority="65" Name="Medium List 1"/>
<w:LsdException Locked="false" Priority="66" Name="Medium List 2"/>
<w:LsdException Locked="false" Priority="67" Name="Medium Grid 1"/>
<w:LsdException Locked="false" Priority="68" Name="Medium Grid 2"/>
<w:LsdException Locked="false" Priority="69" Name="Medium Grid 3"/>
<w:LsdException Locked="false" Priority="70" Name="Dark List"/>
<w:LsdException Locked="false" Priority="71" Name="Colorful Shading"/>
<w:LsdException Locked="false" Priority="72" Name="Colorful List"/>
<w:LsdException Locked="false" Priority="73" Name="Colorful Grid"/>
<w:LsdException Locked="false" Priority="60" Name="Light Shading Accent 1"/>
<w:LsdException Locked="false" Priority="61" Name="Light List Accent 1"/>
<w:LsdException Locked="false" Priority="62" Name="Light Grid Accent 1"/>
<w:LsdException Locked="false" Priority="63" Name="Medium Shading 1 Accent 1"/>
<w:LsdException Locked="false" Priority="64" Name="Medium Shading 2 Accent 1"/>
<w:LsdException Locked="false" Priority="65" Name="Medium List 1 Accent 1"/>
<w:LsdException Locked="false" SemiHidden="true" Name="Revision"/>
<w:LsdException Locked="false" Priority="34" QFormat="true"
Name="List Paragraph"/>
<w:LsdException Locked="false" Priority="29" QFormat="true" Name="Quote"/>
<w:LsdException Locked="false" Priority="30" QFormat="true"
Name="Intense Quote"/>
<w:LsdException Locked="false" Priority="66" Name="Medium List 2 Accent 1"/>
<w:LsdException Locked="false" Priority="67" Name="Medium Grid 1 Accent 1"/>
<w:LsdException Locked="false" Priority="68" Name="Medium Grid 2 Accent 1"/>
<w:LsdException Locked="false" Priority="69" Name="Medium Grid 3 Accent 1"/>
<w:LsdException Locked="false" Priority="70" Name="Dark List Accent 1"/>
<w:LsdException Locked="false" Priority="71" Name="Colorful Shading Accent 1"/>
<w:LsdException Locked="false" Priority="72" Name="Colorful List Accent 1"/>
<w:LsdException Locked="false" Priority="73" Name="Colorful Grid Accent 1"/>
<w:LsdException Locked="false" Priority="60" Name="Light Shading Accent 2"/>
<w:LsdException Locked="false" Priority="61" Name="Light List Accent 2"/>
<w:LsdException Locked="false" Priority="62" Name="Light Grid Accent 2"/>
<w:LsdException Locked="false" Priority="63" Name="Medium Shading 1 Accent 2"/>
<w:LsdException Locked="false" Priority="64" Name="Medium Shading 2 Accent 2"/>
<w:LsdException Locked="false" Priority="65" Name="Medium List 1 Accent 2"/>
<w:LsdException Locked="false" Priority="66" Name="Medium List 2 Accent 2"/>
<w:LsdException Locked="false" Priority="67" Name="Medium Grid 1 Accent 2"/>
<w:LsdException Locked="false" Priority="68" Name="Medium Grid 2 Accent 2"/>
<w:LsdException Locked="false" Priority="69" Name="Medium Grid 3 Accent 2"/>
<w:LsdException Locked="false" Priority="70" Name="Dark List Accent 2"/>
<w:LsdException Locked="false" Priority="71" Name="Colorful Shading Accent 2"/>
<w:LsdException Locked="false" Priority="72" Name="Colorful List Accent 2"/>
<w:LsdException Locked="false" Priority="73" Name="Colorful Grid Accent 2"/>
<w:LsdException Locked="false" Priority="60" Name="Light Shading Accent 3"/>
<w:LsdException Locked="false" Priority="61" Name="Light List Accent 3"/>
<w:LsdException Locked="false" Priority="62" Name="Light Grid Accent 3"/>
<w:LsdException Locked="false" Priority="63" Name="Medium Shading 1 Accent 3"/>
<w:LsdException Locked="false" Priority="64" Name="Medium Shading 2 Accent 3"/>
<w:LsdException Locked="false" Priority="65" Name="Medium List 1 Accent 3"/>
<w:LsdException Locked="false" Priority="66" Name="Medium List 2 Accent 3"/>
<w:LsdException Locked="false" Priority="67" Name="Medium Grid 1 Accent 3"/>
<w:LsdException Locked="false" Priority="68" Name="Medium Grid 2 Accent 3"/>
<w:LsdException Locked="false" Priority="69" Name="Medium Grid 3 Accent 3"/>
<w:LsdException Locked="false" Priority="70" Name="Dark List Accent 3"/>
<w:LsdException Locked="false" Priority="71" Name="Colorful Shading Accent 3"/>
<w:LsdException Locked="false" Priority="72" Name="Colorful List Accent 3"/>
<w:LsdException Locked="false" Priority="73" Name="Colorful Grid Accent 3"/>
<w:LsdException Locked="false" Priority="60" Name="Light Shading Accent 4"/>
<w:LsdException Locked="false" Priority="61" Name="Light List Accent 4"/>
<w:LsdException Locked="false" Priority="62" Name="Light Grid Accent 4"/>
<w:LsdException Locked="false" Priority="63" Name="Medium Shading 1 Accent 4"/>
<w:LsdException Locked="false" Priority="64" Name="Medium Shading 2 Accent 4"/>
<w:LsdException Locked="false" Priority="65" Name="Medium List 1 Accent 4"/>
<w:LsdException Locked="false" Priority="66" Name="Medium List 2 Accent 4"/>
<w:LsdException Locked="false" Priority="67" Name="Medium Grid 1 Accent 4"/>
<w:LsdException Locked="false" Priority="68" Name="Medium Grid 2 Accent 4"/>
<w:LsdException Locked="false" Priority="69" Name="Medium Grid 3 Accent 4"/>
<w:LsdException Locked="false" Priority="70" Name="Dark List Accent 4"/>
<w:LsdException Locked="false" Priority="71" Name="Colorful Shading Accent 4"/>
<w:LsdException Locked="false" Priority="72" Name="Colorful List Accent 4"/>
<w:LsdException Locked="false" Priority="73" Name="Colorful Grid Accent 4"/>
<w:LsdException Locked="false" Priority="60" Name="Light Shading Accent 5"/>
<w:LsdException Locked="false" Priority="61" Name="Light List Accent 5"/>
<w:LsdException Locked="false" Priority="62" Name="Light Grid Accent 5"/>
<w:LsdException Locked="false" Priority="63" Name="Medium Shading 1 Accent 5"/>
<w:LsdException Locked="false" Priority="64" Name="Medium Shading 2 Accent 5"/>
<w:LsdException Locked="false" Priority="65" Name="Medium List 1 Accent 5"/>
<w:LsdException Locked="false" Priority="66" Name="Medium List 2 Accent 5"/>
<w:LsdException Locked="false" Priority="67" Name="Medium Grid 1 Accent 5"/>
<w:LsdException Locked="false" Priority="68" Name="Medium Grid 2 Accent 5"/>
<w:LsdException Locked="false" Priority="69" Name="Medium Grid 3 Accent 5"/>
<w:LsdException Locked="false" Priority="70" Name="Dark List Accent 5"/>
<w:LsdException Locked="false" Priority="71" Name="Colorful Shading Accent 5"/>
<w:LsdException Locked="false" Priority="72" Name="Colorful List Accent 5"/>
<w:LsdException Locked="false" Priority="73" Name="Colorful Grid Accent 5"/>
<w:LsdException Locked="false" Priority="60" Name="Light Shading Accent 6"/>
<w:LsdException Locked="false" Priority="61" Name="Light List Accent 6"/>
<w:LsdException Locked="false" Priority="62" Name="Light Grid Accent 6"/>
<w:LsdException Locked="false" Priority="63" Name="Medium Shading 1 Accent 6"/>
<w:LsdException Locked="false" Priority="64" Name="Medium Shading 2 Accent 6"/>
<w:LsdException Locked="false" Priority="65" Name="Medium List 1 Accent 6"/>
<w:LsdException Locked="false" Priority="66" Name="Medium List 2 Accent 6"/>
<w:LsdException Locked="false" Priority="67" Name="Medium Grid 1 Accent 6"/>
<w:LsdException Locked="false" Priority="68" Name="Medium Grid 2 Accent 6"/>
<w:LsdException Locked="false" Priority="69" Name="Medium Grid 3 Accent 6"/>
<w:LsdException Locked="false" Priority="70" Name="Dark List Accent 6"/>
<w:LsdException Locked="false" Priority="71" Name="Colorful Shading Accent 6"/>
<w:LsdException Locked="false" Priority="72" Name="Colorful List Accent 6"/>
<w:LsdException Locked="false" Priority="73" Name="Colorful Grid Accent 6"/>
<w:LsdException Locked="false" Priority="19" QFormat="true"
Name="Subtle Emphasis"/>
<w:LsdException Locked="false" Priority="21" QFormat="true"
Name="Intense Emphasis"/>
<w:LsdException Locked="false" Priority="31" QFormat="true"
Name="Subtle Reference"/>
<w:LsdException Locked="false" Priority="32" QFormat="true"
Name="Intense Reference"/>
<w:LsdException Locked="false" Priority="33" QFormat="true" Name="Book Title"/>
<w:LsdException Locked="false" Priority="37" SemiHidden="true"
UnhideWhenUsed="true" Name="Bibliography"/>
<w:LsdException Locked="false" Priority="39" SemiHidden="true"
UnhideWhenUsed="true" QFormat="true" Name="TOC Heading"/>
<w:LsdException Locked="false" Priority="41" Name="Plain Table 1"/>
<w:LsdException Locked="false" Priority="42" Name="Plain Table 2"/>
<w:LsdException Locked="false" Priority="43" Name="Plain Table 3"/>
<w:LsdException Locked="false" Priority="44" Name="Plain Table 4"/>
<w:LsdException Locked="false" Priority="45" Name="Plain Table 5"/>
<w:LsdException Locked="false" Priority="40" Name="Grid Table Light"/>
<w:LsdException Locked="false" Priority="46" Name="Grid Table 1 Light"/>
<w:LsdException Locked="false" Priority="47" Name="Grid Table 2"/>
<w:LsdException Locked="false" Priority="48" Name="Grid Table 3"/>
<w:LsdException Locked="false" Priority="49" Name="Grid Table 4"/>
<w:LsdException Locked="false" Priority="50" Name="Grid Table 5 Dark"/>
<w:LsdException Locked="false" Priority="51" Name="Grid Table 6 Colorful"/>
<w:LsdException Locked="false" Priority="52" Name="Grid Table 7 Colorful"/>
<w:LsdException Locked="false" Priority="46"
Name="Grid Table 1 Light Accent 1"/>
<w:LsdException Locked="false" Priority="47" Name="Grid Table 2 Accent 1"/>
<w:LsdException Locked="false" Priority="48" Name="Grid Table 3 Accent 1"/>
<w:LsdException Locked="false" Priority="49" Name="Grid Table 4 Accent 1"/>
<w:LsdException Locked="false" Priority="50" Name="Grid Table 5 Dark Accent 1"/>
<w:LsdException Locked="false" Priority="51"
Name="Grid Table 6 Colorful Accent 1"/>
<w:LsdException Locked="false" Priority="52"
Name="Grid Table 7 Colorful Accent 1"/>
<w:LsdException Locked="false" Priority="46"
Name="Grid Table 1 Light Accent 2"/>
<w:LsdException Locked="false" Priority="47" Name="Grid Table 2 Accent 2"/>
<w:LsdException Locked="false" Priority="48" Name="Grid Table 3 Accent 2"/>
<w:LsdException Locked="false" Priority="49" Name="Grid Table 4 Accent 2"/>
<w:LsdException Locked="false" Priority="50" Name="Grid Table 5 Dark Accent 2"/>
<w:LsdException Locked="false" Priority="51"
Name="Grid Table 6 Colorful Accent 2"/>
<w:LsdException Locked="false" Priority="52"
Name="Grid Table 7 Colorful Accent 2"/>
<w:LsdException Locked="false" Priority="46"
Name="Grid Table 1 Light Accent 3"/>
<w:LsdException Locked="false" Priority="47" Name="Grid Table 2 Accent 3"/>
<w:LsdException Locked="false" Priority="48" Name="Grid Table 3 Accent 3"/>
<w:LsdException Locked="false" Priority="49" Name="Grid Table 4 Accent 3"/>
<w:LsdException Locked="false" Priority="50" Name="Grid Table 5 Dark Accent 3"/>
<w:LsdException Locked="false" Priority="51"
Name="Grid Table 6 Colorful Accent 3"/>
<w:LsdException Locked="false" Priority="52"
Name="Grid Table 7 Colorful Accent 3"/>
<w:LsdException Locked="false" Priority="46"
Name="Grid Table 1 Light Accent 4"/>
<w:LsdException Locked="false" Priority="47" Name="Grid Table 2 Accent 4"/>
<w:LsdException Locked="false" Priority="48" Name="Grid Table 3 Accent 4"/>
<w:LsdException Locked="false" Priority="49" Name="Grid Table 4 Accent 4"/>
<w:LsdException Locked="false" Priority="50" Name="Grid Table 5 Dark Accent 4"/>
<w:LsdException Locked="false" Priority="51"
Name="Grid Table 6 Colorful Accent 4"/>
<w:LsdException Locked="false" Priority="52"
Name="Grid Table 7 Colorful Accent 4"/>
<w:LsdException Locked="false" Priority="46"
Name="Grid Table 1 Light Accent 5"/>
<w:LsdException Locked="false" Priority="47" Name="Grid Table 2 Accent 5"/>
<w:LsdException Locked="false" Priority="48" Name="Grid Table 3 Accent 5"/>
<w:LsdException Locked="false" Priority="49" Name="Grid Table 4 Accent 5"/>
<w:LsdException Locked="false" Priority="50" Name="Grid Table 5 Dark Accent 5"/>
<w:LsdException Locked="false" Priority="51"
Name="Grid Table 6 Colorful Accent 5"/>
<w:LsdException Locked="false" Priority="52"
Name="Grid Table 7 Colorful Accent 5"/>
<w:LsdException Locked="false" Priority="46"
Name="Grid Table 1 Light Accent 6"/>
<w:LsdException Locked="false" Priority="47" Name="Grid Table 2 Accent 6"/>
<w:LsdException Locked="false" Priority="48" Name="Grid Table 3 Accent 6"/>
<w:LsdException Locked="false" Priority="49" Name="Grid Table 4 Accent 6"/>
<w:LsdException Locked="false" Priority="50" Name="Grid Table 5 Dark Accent 6"/>
<w:LsdException Locked="false" Priority="51"
Name="Grid Table 6 Colorful Accent 6"/>
<w:LsdException Locked="false" Priority="52"
Name="Grid Table 7 Colorful Accent 6"/>
<w:LsdException Locked="false" Priority="46" Name="List Table 1 Light"/>
<w:LsdException Locked="false" Priority="47" Name="List Table 2"/>
<w:LsdException Locked="false" Priority="48" Name="List Table 3"/>
<w:LsdException Locked="false" Priority="49" Name="List Table 4"/>
<w:LsdException Locked="false" Priority="50" Name="List Table 5 Dark"/>
<w:LsdException Locked="false" Priority="51" Name="List Table 6 Colorful"/>
<w:LsdException Locked="false" Priority="52" Name="List Table 7 Colorful"/>
<w:LsdException Locked="false" Priority="46"
Name="List Table 1 Light Accent 1"/>
<w:LsdException Locked="false" Priority="47" Name="List Table 2 Accent 1"/>
<w:LsdException Locked="false" Priority="48" Name="List Table 3 Accent 1"/>
<w:LsdException Locked="false" Priority="49" Name="List Table 4 Accent 1"/>
<w:LsdException Locked="false" Priority="50" Name="List Table 5 Dark Accent 1"/>
<w:LsdException Locked="false" Priority="51"
Name="List Table 6 Colorful Accent 1"/>
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<span style="font-family: "Times New Roman",serif; font-size: 12.0pt; mso-bidi-font-weight: bold; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">One of the recurring
issues in engendering ethical (responsible) business decision-making is how to
counter “it must be OK- others are doing it”. This is even more difficult in this
world of behavioural economics (see “Nudge” written by Thaler and Sunstein)
where peer pressure (or “following the herd”) is actively used to encourage a
wide range of actions ensuring that decision making for the individual is
easier with the perceived endorsement of others.</span></div>
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<span style="font-family: "Times New Roman",serif; font-size: 12.0pt; mso-bidi-font-weight: bold; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">This herd instinct is a
pervasive trend being used not only by the big corporates like Amazon for
example “people who bought X also bought Y” but also charities and lobbying
groups with their real-time updates eg “Jenny has just donated £10”, “48,345
people have signed the petition”. In the post-truth world there is also the
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<span style="font-family: "Times New Roman",serif; font-size: 12.0pt; mso-bidi-font-weight: bold; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">Business ethics is
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of my decision” <span style="mso-spacerun: yes;"> </span>“would I mind this
decision getting into the press?” Even though these simplified short-cuts might
help give guidance, business leaders need also to encourage their teams to
seek out a diversity of views (ideally including stakeholders) which challenge
thinking and assumptions so that their decisions are soundly based in the real
business context on first-hand knowledge and deep and extensive critical thought.</span>
Judith Corkhttp://www.blogger.com/profile/07335039175255803390noreply@blogger.com0tag:blogger.com,1999:blog-2061117415567084844.post-89460593904343000532017-01-24T02:29:00.000-08:002017-01-24T02:29:35.986-08:00When is a falsehood not a lie?<!--[if gte mso 9]><xml>
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="table of figures"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="envelope address"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="envelope return"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="footnote reference"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="line number"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="page number"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="endnote reference"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="endnote text"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="table of authorities"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="macro"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="toa heading"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="List"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="List Bullet 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" Priority="10" QFormat="true" Name="Title"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Signature"/>
<w:LsdException Locked="false" Priority="1" SemiHidden="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Body Text Indent"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" Priority="11" QFormat="true" Name="Subtitle"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="FollowedHyperlink"/>
<w:LsdException Locked="false" Priority="22" QFormat="true" Name="Strong"/>
<w:LsdException Locked="false" Priority="20" QFormat="true" Name="Emphasis"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Plain Text"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="E-mail Signature"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Top of Form"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Acronym"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Address"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Cite"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Code"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Preformatted"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Columns 1"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table 3D effects 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Elegant"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Subtle 1"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Web 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" Priority="39" Name="Table Grid"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" Name="Placeholder Text"/>
<w:LsdException Locked="false" Priority="1" QFormat="true" Name="No Spacing"/>
<w:LsdException Locked="false" Priority="60" Name="Light Shading"/>
<w:LsdException Locked="false" Priority="61" Name="Light List"/>
<w:LsdException Locked="false" Priority="62" Name="Light Grid"/>
<w:LsdException Locked="false" Priority="63" Name="Medium Shading 1"/>
<w:LsdException Locked="false" Priority="64" Name="Medium Shading 2"/>
<w:LsdException Locked="false" Priority="65" Name="Medium List 1"/>
<w:LsdException Locked="false" Priority="66" Name="Medium List 2"/>
<w:LsdException Locked="false" Priority="67" Name="Medium Grid 1"/>
<w:LsdException Locked="false" Priority="68" Name="Medium Grid 2"/>
<w:LsdException Locked="false" Priority="69" Name="Medium Grid 3"/>
<w:LsdException Locked="false" Priority="70" Name="Dark List"/>
<w:LsdException Locked="false" Priority="71" Name="Colorful Shading"/>
<w:LsdException Locked="false" Priority="72" Name="Colorful List"/>
<w:LsdException Locked="false" Priority="73" Name="Colorful Grid"/>
<w:LsdException Locked="false" Priority="60" Name="Light Shading Accent 1"/>
<w:LsdException Locked="false" Priority="61" Name="Light List Accent 1"/>
<w:LsdException Locked="false" Priority="62" Name="Light Grid Accent 1"/>
<w:LsdException Locked="false" Priority="63" Name="Medium Shading 1 Accent 1"/>
<w:LsdException Locked="false" Priority="64" Name="Medium Shading 2 Accent 1"/>
<w:LsdException Locked="false" Priority="65" Name="Medium List 1 Accent 1"/>
<w:LsdException Locked="false" SemiHidden="true" Name="Revision"/>
<w:LsdException Locked="false" Priority="34" QFormat="true"
Name="List Paragraph"/>
<w:LsdException Locked="false" Priority="29" QFormat="true" Name="Quote"/>
<w:LsdException Locked="false" Priority="30" QFormat="true"
Name="Intense Quote"/>
<w:LsdException Locked="false" Priority="66" Name="Medium List 2 Accent 1"/>
<w:LsdException Locked="false" Priority="67" Name="Medium Grid 1 Accent 1"/>
<w:LsdException Locked="false" Priority="68" Name="Medium Grid 2 Accent 1"/>
<w:LsdException Locked="false" Priority="69" Name="Medium Grid 3 Accent 1"/>
<w:LsdException Locked="false" Priority="70" Name="Dark List Accent 1"/>
<w:LsdException Locked="false" Priority="71" Name="Colorful Shading Accent 1"/>
<w:LsdException Locked="false" Priority="72" Name="Colorful List Accent 1"/>
<w:LsdException Locked="false" Priority="73" Name="Colorful Grid Accent 1"/>
<w:LsdException Locked="false" Priority="60" Name="Light Shading Accent 2"/>
<w:LsdException Locked="false" Priority="61" Name="Light List Accent 2"/>
<w:LsdException Locked="false" Priority="62" Name="Light Grid Accent 2"/>
<w:LsdException Locked="false" Priority="63" Name="Medium Shading 1 Accent 2"/>
<w:LsdException Locked="false" Priority="64" Name="Medium Shading 2 Accent 2"/>
<w:LsdException Locked="false" Priority="65" Name="Medium List 1 Accent 2"/>
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<w:LsdException Locked="false" Priority="67" Name="Medium Grid 1 Accent 2"/>
<w:LsdException Locked="false" Priority="68" Name="Medium Grid 2 Accent 2"/>
<w:LsdException Locked="false" Priority="69" Name="Medium Grid 3 Accent 2"/>
<w:LsdException Locked="false" Priority="70" Name="Dark List Accent 2"/>
<w:LsdException Locked="false" Priority="71" Name="Colorful Shading Accent 2"/>
<w:LsdException Locked="false" Priority="72" Name="Colorful List Accent 2"/>
<w:LsdException Locked="false" Priority="73" Name="Colorful Grid Accent 2"/>
<w:LsdException Locked="false" Priority="60" Name="Light Shading Accent 3"/>
<w:LsdException Locked="false" Priority="61" Name="Light List Accent 3"/>
<w:LsdException Locked="false" Priority="62" Name="Light Grid Accent 3"/>
<w:LsdException Locked="false" Priority="63" Name="Medium Shading 1 Accent 3"/>
<w:LsdException Locked="false" Priority="64" Name="Medium Shading 2 Accent 3"/>
<w:LsdException Locked="false" Priority="65" Name="Medium List 1 Accent 3"/>
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<w:LsdException Locked="false" Priority="67" Name="Medium Grid 1 Accent 3"/>
<w:LsdException Locked="false" Priority="68" Name="Medium Grid 2 Accent 3"/>
<w:LsdException Locked="false" Priority="69" Name="Medium Grid 3 Accent 3"/>
<w:LsdException Locked="false" Priority="70" Name="Dark List Accent 3"/>
<w:LsdException Locked="false" Priority="71" Name="Colorful Shading Accent 3"/>
<w:LsdException Locked="false" Priority="72" Name="Colorful List Accent 3"/>
<w:LsdException Locked="false" Priority="73" Name="Colorful Grid Accent 3"/>
<w:LsdException Locked="false" Priority="60" Name="Light Shading Accent 4"/>
<w:LsdException Locked="false" Priority="61" Name="Light List Accent 4"/>
<w:LsdException Locked="false" Priority="62" Name="Light Grid Accent 4"/>
<w:LsdException Locked="false" Priority="63" Name="Medium Shading 1 Accent 4"/>
<w:LsdException Locked="false" Priority="64" Name="Medium Shading 2 Accent 4"/>
<w:LsdException Locked="false" Priority="65" Name="Medium List 1 Accent 4"/>
<w:LsdException Locked="false" Priority="66" Name="Medium List 2 Accent 4"/>
<w:LsdException Locked="false" Priority="67" Name="Medium Grid 1 Accent 4"/>
<w:LsdException Locked="false" Priority="68" Name="Medium Grid 2 Accent 4"/>
<w:LsdException Locked="false" Priority="69" Name="Medium Grid 3 Accent 4"/>
<w:LsdException Locked="false" Priority="70" Name="Dark List Accent 4"/>
<w:LsdException Locked="false" Priority="71" Name="Colorful Shading Accent 4"/>
<w:LsdException Locked="false" Priority="72" Name="Colorful List Accent 4"/>
<w:LsdException Locked="false" Priority="73" Name="Colorful Grid Accent 4"/>
<w:LsdException Locked="false" Priority="60" Name="Light Shading Accent 5"/>
<w:LsdException Locked="false" Priority="61" Name="Light List Accent 5"/>
<w:LsdException Locked="false" Priority="62" Name="Light Grid Accent 5"/>
<w:LsdException Locked="false" Priority="63" Name="Medium Shading 1 Accent 5"/>
<w:LsdException Locked="false" Priority="64" Name="Medium Shading 2 Accent 5"/>
<w:LsdException Locked="false" Priority="65" Name="Medium List 1 Accent 5"/>
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<w:LsdException Locked="false" Priority="67" Name="Medium Grid 1 Accent 5"/>
<w:LsdException Locked="false" Priority="68" Name="Medium Grid 2 Accent 5"/>
<w:LsdException Locked="false" Priority="69" Name="Medium Grid 3 Accent 5"/>
<w:LsdException Locked="false" Priority="70" Name="Dark List Accent 5"/>
<w:LsdException Locked="false" Priority="71" Name="Colorful Shading Accent 5"/>
<w:LsdException Locked="false" Priority="72" Name="Colorful List Accent 5"/>
<w:LsdException Locked="false" Priority="73" Name="Colorful Grid Accent 5"/>
<w:LsdException Locked="false" Priority="60" Name="Light Shading Accent 6"/>
<w:LsdException Locked="false" Priority="61" Name="Light List Accent 6"/>
<w:LsdException Locked="false" Priority="62" Name="Light Grid Accent 6"/>
<w:LsdException Locked="false" Priority="63" Name="Medium Shading 1 Accent 6"/>
<w:LsdException Locked="false" Priority="64" Name="Medium Shading 2 Accent 6"/>
<w:LsdException Locked="false" Priority="65" Name="Medium List 1 Accent 6"/>
<w:LsdException Locked="false" Priority="66" Name="Medium List 2 Accent 6"/>
<w:LsdException Locked="false" Priority="67" Name="Medium Grid 1 Accent 6"/>
<w:LsdException Locked="false" Priority="68" Name="Medium Grid 2 Accent 6"/>
<w:LsdException Locked="false" Priority="69" Name="Medium Grid 3 Accent 6"/>
<w:LsdException Locked="false" Priority="70" Name="Dark List Accent 6"/>
<w:LsdException Locked="false" Priority="71" Name="Colorful Shading Accent 6"/>
<w:LsdException Locked="false" Priority="72" Name="Colorful List Accent 6"/>
<w:LsdException Locked="false" Priority="73" Name="Colorful Grid Accent 6"/>
<w:LsdException Locked="false" Priority="19" QFormat="true"
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<w:LsdException Locked="false" Priority="21" QFormat="true"
Name="Intense Emphasis"/>
<w:LsdException Locked="false" Priority="31" QFormat="true"
Name="Subtle Reference"/>
<w:LsdException Locked="false" Priority="32" QFormat="true"
Name="Intense Reference"/>
<w:LsdException Locked="false" Priority="33" QFormat="true" Name="Book Title"/>
<w:LsdException Locked="false" Priority="37" SemiHidden="true"
UnhideWhenUsed="true" Name="Bibliography"/>
<w:LsdException Locked="false" Priority="39" SemiHidden="true"
UnhideWhenUsed="true" QFormat="true" Name="TOC Heading"/>
<w:LsdException Locked="false" Priority="41" Name="Plain Table 1"/>
<w:LsdException Locked="false" Priority="42" Name="Plain Table 2"/>
<w:LsdException Locked="false" Priority="43" Name="Plain Table 3"/>
<w:LsdException Locked="false" Priority="44" Name="Plain Table 4"/>
<w:LsdException Locked="false" Priority="45" Name="Plain Table 5"/>
<w:LsdException Locked="false" Priority="40" Name="Grid Table Light"/>
<w:LsdException Locked="false" Priority="46" Name="Grid Table 1 Light"/>
<w:LsdException Locked="false" Priority="47" Name="Grid Table 2"/>
<w:LsdException Locked="false" Priority="48" Name="Grid Table 3"/>
<w:LsdException Locked="false" Priority="49" Name="Grid Table 4"/>
<w:LsdException Locked="false" Priority="50" Name="Grid Table 5 Dark"/>
<w:LsdException Locked="false" Priority="51" Name="Grid Table 6 Colorful"/>
<w:LsdException Locked="false" Priority="52" Name="Grid Table 7 Colorful"/>
<w:LsdException Locked="false" Priority="46"
Name="Grid Table 1 Light Accent 1"/>
<w:LsdException Locked="false" Priority="47" Name="Grid Table 2 Accent 1"/>
<w:LsdException Locked="false" Priority="48" Name="Grid Table 3 Accent 1"/>
<w:LsdException Locked="false" Priority="49" Name="Grid Table 4 Accent 1"/>
<w:LsdException Locked="false" Priority="50" Name="Grid Table 5 Dark Accent 1"/>
<w:LsdException Locked="false" Priority="51"
Name="Grid Table 6 Colorful Accent 1"/>
<w:LsdException Locked="false" Priority="52"
Name="Grid Table 7 Colorful Accent 1"/>
<w:LsdException Locked="false" Priority="46"
Name="Grid Table 1 Light Accent 2"/>
<w:LsdException Locked="false" Priority="47" Name="Grid Table 2 Accent 2"/>
<w:LsdException Locked="false" Priority="48" Name="Grid Table 3 Accent 2"/>
<w:LsdException Locked="false" Priority="49" Name="Grid Table 4 Accent 2"/>
<w:LsdException Locked="false" Priority="50" Name="Grid Table 5 Dark Accent 2"/>
<w:LsdException Locked="false" Priority="51"
Name="Grid Table 6 Colorful Accent 2"/>
<w:LsdException Locked="false" Priority="52"
Name="Grid Table 7 Colorful Accent 2"/>
<w:LsdException Locked="false" Priority="46"
Name="Grid Table 1 Light Accent 3"/>
<w:LsdException Locked="false" Priority="47" Name="Grid Table 2 Accent 3"/>
<w:LsdException Locked="false" Priority="48" Name="Grid Table 3 Accent 3"/>
<w:LsdException Locked="false" Priority="49" Name="Grid Table 4 Accent 3"/>
<w:LsdException Locked="false" Priority="50" Name="Grid Table 5 Dark Accent 3"/>
<w:LsdException Locked="false" Priority="51"
Name="Grid Table 6 Colorful Accent 3"/>
<w:LsdException Locked="false" Priority="52"
Name="Grid Table 7 Colorful Accent 3"/>
<w:LsdException Locked="false" Priority="46"
Name="Grid Table 1 Light Accent 4"/>
<w:LsdException Locked="false" Priority="47" Name="Grid Table 2 Accent 4"/>
<w:LsdException Locked="false" Priority="48" Name="Grid Table 3 Accent 4"/>
<w:LsdException Locked="false" Priority="49" Name="Grid Table 4 Accent 4"/>
<w:LsdException Locked="false" Priority="50" Name="Grid Table 5 Dark Accent 4"/>
<w:LsdException Locked="false" Priority="51"
Name="Grid Table 6 Colorful Accent 4"/>
<w:LsdException Locked="false" Priority="52"
Name="Grid Table 7 Colorful Accent 4"/>
<w:LsdException Locked="false" Priority="46"
Name="Grid Table 1 Light Accent 5"/>
<w:LsdException Locked="false" Priority="47" Name="Grid Table 2 Accent 5"/>
<w:LsdException Locked="false" Priority="48" Name="Grid Table 3 Accent 5"/>
<w:LsdException Locked="false" Priority="49" Name="Grid Table 4 Accent 5"/>
<w:LsdException Locked="false" Priority="50" Name="Grid Table 5 Dark Accent 5"/>
<w:LsdException Locked="false" Priority="51"
Name="Grid Table 6 Colorful Accent 5"/>
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<span style="font-family: "times new roman" , serif; font-size: 12.0pt;"><span style="font-family: "Times New Roman",serif; font-size: 12.0pt; mso-bidi-font-weight: bold; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><span style="font-family: "times new roman" , serif;">A</span> rose by any other name
still smells as sweet, a lie by any other name still stinks. The way to build
trust in business is to be consistently honest, truthful, fair and
transparent.<span style="mso-spacerun: yes;"> </span>It is even more important
in our post-truth world that stakeholders know and can spot the difference
between a lie (a false statement with the intention of deceiving) and a genuine
mistake.<span style="mso-spacerun: yes;"> </span>It is absolutely critical that
leaders demonstrate and engender ethical behaviours in their organisations to challenge
and counter the growing trend, temptations and sloppiness of communicating
falsehoods.<span style="mso-spacerun: yes;"> </span>Having organisations that
can be really trusted will help them to attract both employees and customers,
building the bedrock for future business when the house of lies collapse.</span></span></div>
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<span style="font-family: "times new roman" , serif; font-size: 12.0pt;"> .</span></div>
<div class="separator" style="clear: both; text-align: center;">
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Judith Corkhttp://www.blogger.com/profile/07335039175255803390noreply@blogger.com0tag:blogger.com,1999:blog-2061117415567084844.post-91951033085724398842017-01-18T02:51:00.004-08:002017-01-18T02:51:57.256-08:00Courage to be a core valueIntegrity, respect and trust are common core values in organisations but few seem to have "courage" as L'Oreal has. Courage is a key requirement of an ethical organisation because doing the right thing,everyday, basically takes guts. Making ethical decisions often means challenging the status quo and standing up for your ideas.Telling the truth when faced with the opposite, breaking away from "group-think" and "group-speak" all take courage.<br />
<br />
So, to paraphrase Winston Churchill:<br />
"courage is what it takes to stand up and speak"<br />
"courage is what it takes to sit down and listen and hear views that challenge the outlook".<br />
Leaders keen on running responsible businesses therefore need to ensure that their organisations are built on a deep core of courage reflected in their values and behaviours; and that they themselves are brave enough to think beyond their own career and tenure to leave a worthwhile legacy. <br />
<br />
<br />Judith Corkhttp://www.blogger.com/profile/07335039175255803390noreply@blogger.com0tag:blogger.com,1999:blog-2061117415567084844.post-21703858662690714412017-01-12T03:11:00.000-08:002017-01-12T03:11:53.680-08:00The in-human touch<!--[if gte mso 9]><xml>
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<br />
A recent article in the CII's latest edition of the "The Journal"
describes the benefits of using of robots in the insurance industry eg
improving efficiencies and effectiveness, improving risk selection and assessment. The use of robots is clearly inevitable in business but at what
point do we (society, globally) question the ethical use of robots to replace
the human workforce and the social and economic consequences of this. The
article states AI could replace 30-80% of all current jobs in the insurance industry
in the next five to 20 years.<br />
<br />
We can rejoice in the creativity and imagination of the human mind but just
because we have the capability now to do certain things it doesn't mean we
should. Where is the global check in our competitive world to these developments?
Should there be international standards, and if they already exist, how are
they being applied and monitored from an ethical point of view.? <br />
Judith Corkhttp://www.blogger.com/profile/07335039175255803390noreply@blogger.com0tag:blogger.com,1999:blog-2061117415567084844.post-44824237556348947882016-12-05T09:10:00.002-08:002016-12-05T09:10:22.167-08:00Why cyber security is an ethical issue<!--[if gte mso 9]><xml>
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<span style="font-family: "Times New Roman",serif; font-size: 12.0pt; mso-bidi-font-weight: bold; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">The Panama Papers leak
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to tighten up their privacy protections as a key factor in engendering customer
trust.<span style="mso-spacerun: yes;"> </span>But perhaps what has been missed
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<span style="font-family: "Times New Roman",serif; font-size: 12.0pt; mso-bidi-font-weight: bold; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">With cyber security more
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business practices.<span style="mso-spacerun: yes;"> </span>If all stakeholders
in an organisation are identified, treated fairly and proportionately, surely
this will help to reduce the risk of cyber security attacks from connected,
aggrieved parties at least, and help to build a company’s reputation to help it
withstand the fall-out from any subsequent damage?<span style="mso-spacerun: yes;"> </span>Cyber security must now be part of a company's risk
mitigation strategy. One of the best ways of maximising this investment and improving all risk defences must surely be a
grounding in solid ethical behaviours?</span></div>
Judith Corkhttp://www.blogger.com/profile/07335039175255803390noreply@blogger.com0tag:blogger.com,1999:blog-2061117415567084844.post-88197968918117408632016-11-23T01:47:00.000-08:002016-11-23T01:47:51.833-08:00When is it not “thumbs up” to give a customer what they want Facebook? When the algorithms aren’t altruistic perhaps?<!--[if gte mso 9]><xml>
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table.MsoNormalTable
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<br />
<div class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<span style="font-family: "Times New Roman",serif; font-size: 12.0pt; mso-bidi-font-weight: bold; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">Facebook has made it
clear that their main objective, and indeed the success of their social media
site, is customer engagement, including providing the customer with
well-matched advertisements and news stories tailored to their specific
interests.<span style="mso-spacerun: yes;"> </span>It is in fact an amazing
business success story and a marketer’s dream so is there really anything not
to like? Well possibly, as there are questions about the undue influence it
might have had in the political arena and who knows where else?</span></div>
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<span style="font-family: "Times New Roman",serif; font-size: 12.0pt;">In the 2016 election, many of the stories on
the internet were misleading, poorly reported and sometimes made up for example
Facebook users falsely learned that the pope endorsed Donald Trump when he
didn’t. These kinds of stories are contributing to the so called “post-truth”
world where friends and emotional responses are being believed, are indeed more
engaging, than facts, logic and truth itself which represent a more difficult
and challenging side of life. Google has tried to address the problem by no
longer giving fake news sites access to its advertising network thereby
depriving them of a key revenue source and Facebook has followed suit. </span></div>
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<span style="font-family: "Times New Roman",serif; font-size: 12.0pt; mso-bidi-font-weight: bold; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">These internet companies
have grown rapidly and are now a terrifyingly powerful force within our social
fabric and culture.<span style="mso-spacerun: yes;"> </span>Surely with their
size and power must also come true accountability and responsibility? It is disingenuous
or naïve of CEO Mark Zuckerberg to make money out of data manipulation (masquerading
as customer engagement) without full recognition of his company’s power and
potentially dangerous capability. Surely the obsessive drive for more accurate
algorithms must now be tempered with a clear corporate responsibility strategy and
a heavy dose of altruism and ethical purpose. That would help to give Facebook
the real thumbs up by engaging all its stakeholders.</span></div>
Judith Corkhttp://www.blogger.com/profile/07335039175255803390noreply@blogger.com0tag:blogger.com,1999:blog-2061117415567084844.post-34413987043194285722016-08-02T04:47:00.001-07:002016-08-02T04:48:40.949-07:00What's P.Green, thinks it's black and white, and is really grey?<!--[if gte mso 9]><xml>
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<span style="font-family: "times new roman" , serif; font-size: 12.0pt;">The current case of
P.Green and the demise of BHS provides an example of the whole purpose/ point
of business ethics.<span style="mso-spacerun: yes;"> </span>Green says he
has done nothing unlawful so it’s a pretty black and white case from his
perspective.<span style="mso-spacerun: yes;"> </span>Unfortunately his past
decisions and behaviours have placed him in the murky-grey and uncomfortable
area, just outside what’s legal, where the spirit, rather than the letter, of
the law begs the question “and is it ethical?” </span></div>
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<br /></div>
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<span style="font-family: "times new roman" , serif; font-size: 12.0pt;">The Milton Friedman view
of business that Green clearly propounds, that its only purpose is profit, has
been losing favour over recent years as shareholders, customers, politicians
and the public demand a wider view and consideration of all stakeholders,
including pensioners. <span style="mso-spacerun: yes;"> </span>But perhaps what
should be really questioned is at what stage of cognitive moral development the British business leaders like Green are at (see Kohlberg’s CMD theory)?<span style="mso-spacerun: yes;"> </span>It seems apparent that many are at level one where
decisions are made essentially for personal reward.<span style="mso-spacerun: yes;"> </span>It is probably unrealistic to hope that
future leaders develop to stage three, where they do “what’s right” both
personally and for society but it would be good to know that they were at least
getting some training in ethical decision making.<span style="mso-spacerun: yes;">
</span>But possibly the much more challenging issue is that first they need to accept
that they fall short in this area - undoubtedly a much bigger task., </span></div>
Judith Corkhttp://www.blogger.com/profile/07335039175255803390noreply@blogger.com0tag:blogger.com,1999:blog-2061117415567084844.post-47913539867658762232016-07-12T03:43:00.000-07:002016-07-12T03:43:22.137-07:00Workers in directors' shoes: it should be the other way round.There's been a lot in the media about the new Prime Minister's kitten shoes. But what about putting workers in directors' shoes as part of her suggested shake-up of corporate governance -will the shoes fit?<br />
<br />
On the face of it, it can be taken as a commendable suggestion. However it will take more than brilliantly trained, supremely confident, assertive and powerful "worker" representatives (which they will have to be) to challenge the Executive and Non Executives (NEDs) on today's boards without a major change in the UK board structure. (The UK operates a unitary board system which includes both executive and
non-executive directors and they tend to make decisions as a unified
group. Two-tier boards, which we may seen in other parts of Europe, have
two separate boards, a management board and a supervisory board. The dual board system provides a much greater opportunity for wider stakeholder involvement, such as employees, on the supervisory board).<br />
<br />
Instead of putting workers in the shoes of directors, it
needs to be the other way round - directors in the shoes of
their stakeholders, especially employees, consumers and customers. They need to understand first
and foremost what the issues are in regaining trust and confidence in
business starting with how they reward themselves. See September's Harvard Business Review's "Is your CEO's high salary scaring away customers?" This impact has not gone unnoticed as this year's "shareholder spring" demonstrates with more shareholders voting against executive remuneration proposals as they try to protect their investment. <br />
. <br />
So, rather than changing the board structure, probably the best and most powerful starting point in bringing back some sense of perspective in addressing growing inequalities in business, is to give the shareholders more power as the PM has suggested, starting with executive remuneration. Some of the major institutional investors could make rapid progress in addressing structural inequalities in business. Acting as the catalyst for change, the shareholders then need to be backed by a new breed of NEDs. (who are not on similar high levels of pay in roles in other companies as their board Executive counterparts) and a new breed of remuneration consultants (who are also not being paid at similar levels) thus breaking the self-perpetuating situation and the lip service paid to addressing the issue.<br />
<br />
Let's hope kitten shoes are sufficient<b> to</b> kick-start the transformation. <br />
<br />
<br />
<br />
<br />Judith Corkhttp://www.blogger.com/profile/07335039175255803390noreply@blogger.com0tag:blogger.com,1999:blog-2061117415567084844.post-62929961682765598072015-03-12T04:17:00.001-07:002015-03-12T04:17:38.228-07:00Proof that a good reputation improves the bottom line<!--[if gte mso 9]><xml>
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Judith Corkhttp://www.blogger.com/profile/07335039175255803390noreply@blogger.com0tag:blogger.com,1999:blog-2061117415567084844.post-22187016430893397322015-03-05T08:29:00.002-08:002015-03-05T08:29:38.540-08:00Social purpose is business critical<!--[if gte mso 9]><xml>
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Judith Corkhttp://www.blogger.com/profile/07335039175255803390noreply@blogger.com0tag:blogger.com,1999:blog-2061117415567084844.post-13070475989885281612015-03-03T08:09:00.000-08:002015-03-03T08:09:25.775-08:00Executive pay threatens trust in businessWith the pay of FTSE 100 chief executives now 160 times that of the average full-time UK worker, finally it looks like leaders in business recognise the potential problem. Well at least 52% of companies surveyed by the High Pay Centre see "anger over senior levels of executive pay" as a threat to public trust. The Institute of Directors' commissioned the survey which also showed that 48% of firms agreed, or strongly agreed, that falling trust was an important threat to the success of their company. This surely means that declining levels of trust and damage to reputation should be firmly on the board's agenda with the risk committee monitoring carefully.<br />
<br />
However, it is difficult to see what measures can really be taken to counter the specific threat to trust of high levels of executive pay without significant restructuring of the whole of business. The likes of the Ecology Building Society can be held up as an example with the Chief Executive's pay linked to 5 times the lowest paid worker but substantive change has surely got to come from shareholders? Last year shareholders of many firms questioned the remuneration proposals of their top executives. What is needed now is a continuing and concerted effort by shareholders to challenge, question and defeat remuneration proposals over the forthcoming years striving for more equity and fairness across the workplace. Any risk to trust and reputation has a direct impact on the potential returns of their investments. Let's hope we have another revolting shareholder spring,but one with a bit more bite.Judith Corkhttp://www.blogger.com/profile/07335039175255803390noreply@blogger.com0tag:blogger.com,1999:blog-2061117415567084844.post-62163681795274724702015-02-26T05:57:00.001-08:002015-02-26T05:57:44.910-08:00Zero hours mean zero skills and value erosionThis week it was reported that there are now c 700,000 people on zero hours contracts. There are some big brand names responsible for this unfair treatment of workers including JD Wetherspoons, Burger King, Domino Pizzas, Sports Direct and McDonalds. Big chunks of the hotel, catering,education and care sectors use zero hours contracts which is said to have helped create the flexible workplace which has in turn helped the UK improve its economy and get out of recession.<br />
<br />
However, this short-termism has an impact on the UK's long-term ability to compete. Workers on zero hours contracts are less likely to build up useful skills and employers are less likely to invest in their training-creating workers with low skills, lower productivity, lower morale and less loyalty.<br />
<br />
The key reason for treating employees fairly ie ethically, is because it is good for business eg through the "value creation cycle" where if employees believe they have a good deal from a firm (compared to alternatives) they are more likely to put more effort and loyalty into their roles than otherwise would be the case, their behaviour results in better performance, allowing the firm to improve the value proposition to customers, who then buy more, leading to growth in sales and profits etc etc. It's called "positive reciprocity" and benefits the economy long-term. We need highly skilled, highly motivated and highly productive workers to compete in today's and tomorrow's global economy.With many of the young on zero hours contracts, instead we are creating cultures of "negative reciprocity" fuelling the erosion of trust and growth in cynicism from our future generations.<br />
<br />
<br />Judith Corkhttp://www.blogger.com/profile/07335039175255803390noreply@blogger.com0tag:blogger.com,1999:blog-2061117415567084844.post-86143213833269256802015-02-25T06:34:00.000-08:002015-02-25T06:34:39.772-08:00The cost of conflicts-of-interestYesterday the FCA fined Aviva Investors £17.6 bn for systems and controls failings that meant it failed to manage conflicts-of-interest fairly. This is a new topic for this blog and it is perhaps worthwhile just to quote directly from the FCA's spokeswoman to explain why conflicts-of-interest is important.<br />
<br />
" Ensuring that conflicts-of-interest are properly managed is central to the relationship of trust that exist between asset management and their customers. It is also a fundamental regulatory requirement.....not doing so risks customers' interests being overlooked in favour of commercial of personal interests". <br />
<br />
This is another example of the legacy issue where today's leaders are sorting out and paying for the unethical behaviours of predecessors when they should really be freed up to focus on rebuilding reputation and regaining the trust of stakeholders.Judith Corkhttp://www.blogger.com/profile/07335039175255803390noreply@blogger.com0tag:blogger.com,1999:blog-2061117415567084844.post-37921514283782979472015-02-19T02:51:00.002-08:002015-02-19T02:51:28.083-08:00It’s not so bright treating rent-to-buy customers unfairly<!--[if gte mso 9]><xml>
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customers from potentially misleading terms and conditions?<span style="mso-spacerun: yes;"> </span>There certainly was in the pay day loan
market where regulation was introduced to stop companies exploiting the poorest members of society. Now
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BrightHouse ‘cashing in’ on consumers’ difficulties. <span style="mso-spacerun: yes;"> </span>The Group make 20 recommendations to be used
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long-term to treat customers unfairly.</span></div>
Judith Corkhttp://www.blogger.com/profile/07335039175255803390noreply@blogger.com0tag:blogger.com,1999:blog-2061117415567084844.post-88698003590264599532015-02-18T06:54:00.000-08:002015-02-18T06:54:35.231-08:00How can consumers trust relentless innovation?<!--[if gte mso 9]><xml>
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<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-bidi-font-weight: bold; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">Brand and product
managers have always liked launching new products, it's what they do and this is particularly prevalent
now in the technology sector.<span style="mso-spacerun: yes;"></span>This potential confusion is often
dressed up as enhanced choice for consumers.<span style="mso-spacerun: yes;">
</span>The reality of this “enhancement” may however be somewhat different with the
plethora of products, services and pricing packages from financial services,
energy and technology companies to name a few, creating confusion, unease and pressure on
consumers. </span></div>
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<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-bidi-font-weight: bold; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">Findings from the 2015
Edelman Trust Barometer shows that 51% of the “informed public” consulted
believe that innovation in business is now too fast, with just 19% saying it is
about right and 28% saying it is too slow.<span style="mso-spacerun: yes;">
</span>When asked "what they believe to be the key drivers of change", enhanced
consumer choice did not predominate as can be seen below:</span></div>
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<li><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-bidi-font-weight: bold; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">70% technology</span></li>
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<li><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-bidi-font-weight: bold; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"> 54% greed/money</span></li>
<li><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-bidi-font-weight: bold; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"> 35% personal ambition</span></li>
<li><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-bidi-font-weight: bold; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">30%
improving people’s lives </span></li>
<li><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-bidi-font-weight: bold; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">24% making the world a better place. </span></li>
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<div class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-bidi-font-weight: bold; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">As has been
demonstrated in this blog, business needs to build trust with its stakeholders.<span style="mso-spacerun: yes;"> </span>Constant innovation may not help in this task
as it is in danger of generating more confusion, uncertainty, and unease
and because people do not believe it is actually for their benefit. However, to
build up the aspect of "trust in innovation" the Edelman survey also revealed that transparency and third party validation were vital.<span style="mso-spacerun: yes;"> </span>So if business wants to continue to innovate
<b>and</b> build trust they need to develop their credentials by having the results of their developments publicly
reviewed and partner with more respected third parties such as universities.</span></div>
Judith Corkhttp://www.blogger.com/profile/07335039175255803390noreply@blogger.com0tag:blogger.com,1999:blog-2061117415567084844.post-49391996953279727832015-02-13T02:39:00.001-08:002015-02-13T02:39:10.403-08:00Integrity and engagement are key trust-building opportunitiesThis year's Edelman Trust monitor once again looks at key areas in building trust. The 5 areas relate to organisational integrity, enagagement, products and services, purpose and operations. The Trust monitor summary however emphasises the first two as the major trust-building opportunities for business and it is useful to summarise their key attributes:<br />
<br />
<b>Integrity</b><br />
<ul>
<li>has ethical business practices</li>
<li>takes responsible actions to address an issues or crisis</li>
<li>has transparent and open business practices</li>
</ul>
<br />
<b>Engagement</b><br />
<ul>
<li>listens to customers' needs and feedback</li>
<li>treats employees well</li>
<li>places customers ahead of profits</li>
<li>communicates frequently and honestly about the state of business</li>
</ul>
The difficulty with maximising these trust-building opportunities is that they probably mean changing organisational culture which is long-term and it's clearly tempting to take the easy option and just tinker with products, services and operations. However, if leaders are in it for the long -game (see yesterday's blog on stewardship) then there are more chances of these trust building opportunities being realised, but possibly without them getting the direct, attributable credit -quite a personal leadership conundrum.<br />
<br />
<b>Everyday business ethics: building trust, boosting value</b>Judith Corkhttp://www.blogger.com/profile/07335039175255803390noreply@blogger.com0tag:blogger.com,1999:blog-2061117415567084844.post-41411044987107661672015-02-12T06:16:00.001-08:002015-02-12T06:16:11.563-08:00Is stewardship the answer to the poor conduct of big business?<!--[if gte mso 9]><xml>
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the equity of social exchange, so it is inevitable that trust in big business will
have been further eroded by the continuing negative media coverage on tax
avoidance this month.<span style="mso-spacerun: yes;"> </span>It culminated last
week with the Public Accounts Committee castigating the big accountancy firm (PwC)
for its role in advising clients on tax avoidance; recommending that </span><span style="color: black; font-family: "Book Antiqua","serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-theme-font: minor-fareast; mso-font-kerning: 12.0pt; mso-themecolor: text1;">ministers should consider banning PwC from big
government contracts as a way of influencing its behaviour. </span><span style="font-family: "Book Antiqua","serif"; font-size: 12.0pt; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-weight: bold; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">This week the “unethical news” is about the
big bank HSBC on the same theme of helping clients with tax avoidance
(evasion?)</span></div>
<div class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2; text-align: justify;">
<span style="font-family: "Book Antiqua","serif"; font-size: 12.0pt; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-weight: bold; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">The problem for current leadership is that a
lot of what’s damaging reputations now goes back to their predecessors’ decision
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the ethos of stewardship, putting much more emphasis on the ethical legacy of
their businesses in the longer term.<span style="mso-spacerun: yes;"> </span>The
2015 Edelman Trust monitor shows that family businesses are the most trusted
type of business (where passing on a viable firm to the next generation is
stressed).<span style="mso-spacerun: yes;"> </span>Our current leaders need to consider their successors, putting in place the business model which will best support the ongoing improvement in organisational reputations and trust for future generations.</span></div>
Judith Corkhttp://www.blogger.com/profile/07335039175255803390noreply@blogger.com0tag:blogger.com,1999:blog-2061117415567084844.post-77723025014561567372015-01-27T05:09:00.000-08:002015-01-27T05:09:54.908-08:00Speak up about speaking outIt's time to speak up about the benefits of speaking-out at work as a key mechanism for alerting a company to potential internal problems before they get out of hand and cause harm and damage, potentially risking reputation. This is why engendering a speaking out (whistle blowing) culture is in employers' best interests and should not be seen as a threat.<br />
<br />
However speaking out continues to be discouraged and even punished as research by the charity Public Concern at Work (PCaW) revealed that 75% of whistleblowers claim that they are ignored. Worryingly the most common action taken against whistleblowers is formal action such as disciplinary or demotion and for many this will be too much of a personal risk. This shows that widespread mistrust still prevails among employees and until doing the right thing results in good outcomes then most are likely to keep quiet.<br />
<br />
This is why PCaW set up a code of practice based on the findings of the Whisleblowing Commission and has established its "First 100" campaign, providing public recognition of those organisations striving for best practice. Being one of the 100 (there are now 36 organisations signed up) would seem to make good business sense as studies of US organisations with whistleblower-friendly policies in place decisively show that such an approach eliminates a potential blame culture by shifting focus to understanding the problem and finding solutions, while resulting in fewer external complaints. Now that's got to be something worth speaking out about!.<br />
<br />
<br />Judith Corkhttp://www.blogger.com/profile/07335039175255803390noreply@blogger.com0tag:blogger.com,1999:blog-2061117415567084844.post-181098143784752622015-01-20T01:49:00.002-08:002015-01-27T05:17:02.543-08:00Tesco buyers say "just give me"As dairy farmers are reported to be on their knees due to the competition by retailers to lower the price of milk to below production costs, the Panorama programme last night reinforced this heavy-handed approach. The programme reported that Tesco suppliers were suffering from aggressive buying with buyers "negotiating" by saying to suppliers " just give me" [whatever the amount] reflecting an arrogance and attitude of not needing to justify the demands. The programme reported heavy fines on suppliers if they did not meed targets or comply with demands.<br />
<br />
Thankfully one large supplier L'Oreal is reported to have disputed £1m of charges and eventually came to an agreement with Tescos. But what is most worrying is that suppliers are being squeezed and yet not speaking out even with the protection of the Groceries Code, because no-one trusts the anonymity of the scheme. This is the same reason that employees fail to "whistleblow" because of potential repercussions. This reflects a general lack of trust in today's market.<br />
<br />
Over the months this blog has emphasised that one of the ways to build trust is to treat all stakeholders fairly, including suppliers. And while many may think that the retailers have no responsibility for their suppliers, it's business after all, the consequence of screwing them to the wall is that the supplier ends up with no margin for investment and training thereby damaging sustainability. While the retailers may pronounce their actions are to create "better value" for customers, they are essentially short-term measures to compete without any view of the long-term.It is a shame that for a market leader like Tesco it is not in fact leading the sector in fair and ethical behaviours. It has lost its reputation and regaining trust across all stakeholders will take time but fair treatment and transparency are good building blocks and great ways to boost long-term value.Hopefully they will realise this soon!Judith Corkhttp://www.blogger.com/profile/07335039175255803390noreply@blogger.com0tag:blogger.com,1999:blog-2061117415567084844.post-35683120561050414032015-01-16T02:08:00.000-08:002015-01-16T02:08:03.169-08:00Benchmarking measures upMeasurement was one of the noticeable factors uniting the world's most ethical companies and contributing to their success (see the paper "Changing the story:reasons to believe" in 20th November 2014 blog for details). All companies were active in external benchmarking not only against the sector peer group but also worldwide across industries.<br />
<br />
This is important because benchmarking helps to build reputation and once a ranking is achieved, it creates a natural, internal motivation to maintain or better that ranking and position. It becomes self-perpetuating. It requires a leadership team that supports an open culture because the only way to maintain the ranking against your peers is to have a workforce which is actively innovative and creative to improve standards- benefiting the sector and business generally.<br />
<br />
So while it is disappointing that the state of our business world needs the likes of Investors in People, Living Wage, Fair Tax accreditation etc etc it does at least mean that some companies are taking more of an active interest in their social and economic impact and ensures that through benchmarking and innovation, competitors have to measure up.Judith Corkhttp://www.blogger.com/profile/07335039175255803390noreply@blogger.com0tag:blogger.com,1999:blog-2061117415567084844.post-28279380097829688802015-01-13T02:01:00.001-08:002015-01-13T02:01:41.131-08:00SSE use paying tax for competitive advantage<!--[if gte mso 9]><xml>
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<br />
You may have seen the advertisements from the energy supplier SSE in the
press recently. SSE is the first FTSE 100 company to be awarded the third party
accredited Fair Tax Mark. It shows to what low levels the business community
has sunk if paying the right amount of tax can be used for competitive advantage
in this way. However, it does help to demonstrate that SSE is listening to the
public. It also helps to build the business case for culture change as ethical
behaviours can be used for both competitive advantage and sector leadership.<br />
<br />
SSE’s Finance Director, Gregor Alexander says “Taxes are the way that every
member of society makes a contribution to the cost of providing the public
services we all rely on. That is why paying the right amount of tax matters and
why SSE has a responsibility to make a fair contribution. SSE has always been
open about its tax but we’ve taken our transparency to a new level following
the advice received from the Fair Tax Mark.”<br />
<br />
The one good thing about getting a mark like this and openly promoting it is
that the company now has to work hard to retain it. Let’s hope others beat a path to the Fair Tax door so that paying the right amount of tax just becomes the basic, expected requirement of
every, and any, responsible business.<br />
<br />Judith Corkhttp://www.blogger.com/profile/07335039175255803390noreply@blogger.com0tag:blogger.com,1999:blog-2061117415567084844.post-47947699498539432482015-01-08T02:47:00.004-08:002015-01-08T02:47:29.790-08:00Brands downsizing destroys trustA number of brands have been exposed recently to "downsizing" ie reducing the size of their products without a drop in price. These include baguettes from Upper Crust and Caffe Ritazza, Birds Eye beefburgers, Pledge furniture polish, Twix and Pizza Express pizzas- which then had to increase the pizza size after customer outrage and damage to its reputation.<br />
<br />
The consumer group Which? believes that shrinking products is an "underhand way of raising prices". It is clear that the intense battle for the consumer's purse is driving "creative pricing" but this is surely no excuse for unethical decision making. As this blog has tried to emphasise over the months, <b>transparency</b> plays such a part in treating customers <b>fairly</b> and both are vital elements in building <b>trust.</b> These brand actions again create short-term gain but damage long-term trust and reinforce consumer cynicism.Judith Corkhttp://www.blogger.com/profile/07335039175255803390noreply@blogger.com0